Вакансия Merchant Onboarding & Sales Operations Specialist

Skills

• Notion
• HubSpot
• Google Docs

Описание вакансии

About WiseAlt 

wisealt.com

WiseAlt helps international online businesses access reliable payment infrastructure for high-risk and cross-border commerce. We work with merchants in industries such as e-commerce, digital services, SaaS, subscriptions, fintech, crypto-related businesses and other regulated or high-risk sectors.

Our role is to help merchants prepare for onboarding, coordinate payment providers, optimize payment flows and support international expansion.

We're looking for someone who enjoys organizing complex processes, communicating with clients and making sure opportunities never fall through the cracks.

What You'll Do

You'll become the operational owner of our sales pipeline and merchant onboarding process.

Your responsibilities will include:
- Qualify inbound leads and collect missing business information.
- Communicate with merchants via email, Telegram and WhatsApp.
- Maintain and update our CRM.
- Follow up with merchants and payment partners.
- Coordinate merchant onboarding documentation.
- Manage standard onboarding cases from qualification through provider submission.
- Escalate complex payment or compliance cases to senior team members.
- Reactivate inactive leads and previous conversations.
- Keep opportunities moving through the sales pipeline.
- Prepare summaries for management before meetings.
- Work closely with AI tools to automate repetitive work.

What We're Looking For

- Excellent written English.
- Strong organizational skills.
- Comfortable communicating with international B2B clients.
- Experience using CRM systems (HubSpot, Pipedrive, Notion, Airtable or similar).
- Ability to manage multiple conversations simultaneously.
- High attention to detail.
- Self-driven and comfortable working remotely.

Nice to Have

Experience in one or more of the following:
- Payments
- Fintech
- Merchant acquiring
- PSPs
- Banking
- SaaS
- High-risk industries
- KYC / KYB
- Sales Operations
- Customer Success
- Revenue Operations

Experience with AI tools such as ChatGPT, Gemini, Claude or Cursor is a strong advantage.

Success in This Role

Within your first months you will:
- Respond quickly to every new lead.
- Ensure every opportunity has a clear next step.
- Keep CRM accurate and up to date.
- Successfully onboard standard merchant cases.
- Help reactivate dormant leads.
- Improve overall sales pipeline visibility.

Why Join WiseAlt?
- Work directly with founders.
- Learn international payments and fintech.
- Build AI-driven sales operations from the ground up.
- High ownership with minimal bureaucracy.
- Flexible remote work.
- Opportunity to grow into Sales Operations, Merchant Success or Business Development.