Customertimes — вакансії

We are seeking an experienced Project Manager to oversee and manage multiple IT service engagements, ensuring the seamless delivery of ongoing services and support to our clients from the pre-sales phases to project delivery. In this role, you will be responsible for managing tech projects, people, and client relationships, ensuring that SLAs are met while consistently improving processes and customer satisfaction.

Job Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.
As a global IT consulting company, we spark the world of tech with excellent solutions to industry leaders in healthcare, life sciences, consumer packaged goods, financial services, education, and the nonprofit sector.

‍Requirements:

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field;
• 5+ years of experience in IT delivery management, with a proven track record in Salesforce/MS Dynamics delivery;
• Strong understanding of delivery methodologies, including agile and waterfall, and proficiency in project management tools (e.g., Jira, MS Project, Trello);
• Salesforce Expertise – Comprehensive knowledge of the Salesforce platform;
• Advanced English Proficiency (C1+) – Strong communication skills, both written and spoken;
• Cross-Regional B2B Development Experience – Deep understanding (or direct background) in creating and managing B2B applications for multiple countries/regions in industries like CPG, banking, or healthcare – ideally within one company responsible for supporting diverse apps across different locales;
• AI Integration in Daily Work – Familiarity with leveraging AI tools and techniques to streamline tasks and processes;
• Stakeholder Engagement – Proven track record of communicating and collaborating (both face-to-face and virtually) with stakeholders from large corporations or enterprises;
• Strong business acumen, including an ability to advise customers on business process improvements or help design them.

Nice to Have:

• Certifications such as PMP, PRINCE2, or Certified ScrumMaster (CSM);
• Strong soft skills, including adaptability, emotional intelligence, and conflict resolution capabilities.

Responsibilities:

• Lead and manage the delivery of complex IT projects, ensuring alignment with business objectives, timelines, and budget constraints;
• New Rollout Planning
  • Prepare demo sessions;
  • Organize kick-off meetings;
  • Create wrap-up slides (for Convivio rollouts);
  • Prepare prerequisite files (for B2B rollouts);
  • Plan and facilitate requirements clarification workshops;
  • Assist with requirements gathering and analysis;
  • Develop and secure approval for the cut-off plan with all stakeholders;
  • Set up communication channels, establish project rules, and ensure Business and Proximity teams understand processes.
• Rollout Management
  • Provide overall oversight of the rollout;
  • Conduct regular sync-ups with Business and Proximity teams to review progress, issues, risks, and blockers; maintain the same for PO and other PR stakeholders;
  • Hold daily syncs with the Rollout Specialist. Blockers elimination;
  • Update the cut-off plan as needed;
  • Collaborate with QAs and QA Lead to prepare and approve UAT test cases;
  • Support integration-related topics;
  • Prioritize tasks for the team and monitor workload;
  • Organize demo sessions and gather feedback from affiliates;
  • Ensure proper training for Local Admins and UAT users;
  • Oversee UAT execution;
  • Create and update rollout process documentation;
  • Maintain updated statuses in Jira.
• Rollout Improvements
  • Conduct weekly meetings with the Product team to propose and implement improvement ideas, ensuring execution of approved enhancements.