CyberCare — вакансії
- Outsource
- 251-500
- 2016
- Львів, Vilnius
- CyberSecurity, Telecom / Communications
Актуальні вакансії компанії
- Windows
- MacOS
- VPN
If you’re tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us.
At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned IT products worldwide, like Nord Security and Surfshark.
What Will You Do:
- Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here!
- Ensure excellent customer experience by handling and resolving customers’ queries;
- Troubleshoot software-related issues and provide feedback about software issues to our developers;
- Collaborate with techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates;
- Assist with billing-related inquiries.
What We Expect From You:
- Fluency in German and English;
- Familiarity with maintaining Windows/MacOS;
- To be comfortable with providing technical support and handling multiple tasks simultaneously;
- Ability to work day, evening, and weekend shifts;
- Ability to work 40/32/24 hours per week (1; 0.8 or 0.6 FTE);
- Eagerness to never stop learning and adapt fast;
- Customer-first mindset while making decisions even in stressful situations;
- Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
- Driven, proactive, and motivated attitude;
- Ability to attend remote training continuously for 7 working days (from 9 to 17 o'clock);
- Ability to work remotely.
- Python
- SQL
- Docker
- Kubernetes
- CI/CD
- Zendesk
- Redis
We are looking for a Mid-Level Python Developer, where you’ll play a key role in building and maintaining our backend infrastructure, with a particular focus on data management and integration with third-party applications like Zendesk. Join the CyberCare AI Labs team!
What You Will Do:
- Build and optimize backend data pipelines, storage solutions, and integration processes to ensure efficient data flow and management.
- Develop and maintain automation and integration solutions with Zendesk, ensuring seamless connectivity between internal systems and third-party applications.
- Collaborate with cross-functional teams to design and implement robust system architectures that meet the needs of the business.
- Conduct continuous testing, research, and evaluation of user feedback and metrics.
- Play an active part in shaping the product, based on what's technically possible.
What We Expect:
- 3+ years of experience building backend systems with Python.
- Understanding of CI/CD, design patterns, and clean code.
- Previous experience building highly scalable, secure, and reliable systems from the ground up.
- Knowledge of SQL, Docker, Kubernetes, messaging queues, key-value stores, logging, and monitoring solutions.
- Experience with automation and integration with third-party apps.
- Jira
- Bitbucket
- Confluence
We are looking for a Systems and Risk Lead, who will join as a team manager of our System Support and Risk squad in the AI Labs team.
This role is key to improving our customer support operations by enhancing and managing our internal tools and automated processes. In this position, you will also lead a team of specialists, work with security and risk teams, and drive long-term improvements in our customer support infrastructure.
If you hold a strategic vision, with the aim to elevate efficiency, accuracy, and reliability across all systems and tools used internally, it’s your time to apply!
What You Will Do:
- Oversee our internal IT operations: Lead the management, maintenance, and continuous improvement of internal systems, ensuring they align with business goals and operate without disruption.
- Lead Projects for System Upgrades and Security: Manage projects that focus on keeping our internal systems up-to-date, improving them, and ensuring they follow the best security practices.
- Guide and Support the Team: Lead a team of Systems and Automation Specialists, encouraging innovation, teamwork, and ongoing improvement.
- Work with Department Leaders: Collaborate with leaders from different departments to understand their technical needs and lead projects that create strong, scalable solutions.
- Create Clear Documentation: Write and maintain easy-to-understand documentation for our systems, including technical details, user guides, and troubleshooting steps, to support system improvements and security measures.
What We Expect:
- Proven experience in IT operations or systems management, with a track record of leading teams or projects that drive system improvements and align with business goals.
- Demonstrated ability to lead and manage complex projects, particularly those related to system upgrades and security enhancements, ensuring they are completed on time and to the required standards.
- Experience or keen interest in leading and mentoring a team, driving high performance and fostering a collaborative environment.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues before they impact business operations.
- Excellent collaboration and communication skills, capable of working effectively with cross-functional teams and senior stakeholders.
- Experience with customer service operations and Atlassian products would be an advantage.
Переваги для співробітників CyberCare
- Гнучкий графік роботи
- Компенсація витрат на спорт
- Медичне страхування
- Освітні програми, курси
- Регулярний перегляд зарплатні
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