Вакансія Customer Success Manager (German, English)

Skills

• Windows
• MacOS
• VPN

Опис вакансії

If you’re tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us.
At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned IT products worldwide, like Nord Security and Surfshark.

What Will You Do:

• Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here!
• Ensure excellent customer experience by handling and resolving customers’ queries;
• Troubleshoot software-related issues and provide feedback about software issues to our developers;
• Collaborate with techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates;
• Assist with billing-related inquiries.

What We Expect From You:

• Fluency in German and English;
• Familiarity with maintaining Windows/MacOS;
• To be comfortable with providing technical support and handling multiple tasks simultaneously;
• Ability to work day, evening, and weekend shifts;
• Ability to work 40/32/24 hours per week (1; 0.8 or 0.6 FTE);
• Eagerness to never stop learning and adapt fast;
• Customer-first mindset while making decisions even in stressful situations;
• Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
• Driven, proactive, and motivated attitude;
• Ability to attend remote training continuously for 7 working days (from 9 to 17 o'clock);
• Ability to work remotely.