Вакансія Account Manager

Опис вакансії

As an Account Manager, you will help us build strong relationships with our clients, work on their satisfaction, and drive our business growth. Are you a proactive and customer-focused professional who would like to work in an international environment? In this case, this opportunity is for you!

What is your new project?

• Client relationship management: build and maintain strong relationships with clients so that all their needs are met and expectations exceeded.  
• Onboarding and support: guide new clients through onboarding for a smooth transition into our services.  
• Account growth: identify opportunities to expand partnerships with existing clients.  
• Performance monitoring: track key performance metrics and client satisfaction, taking proactive measures to address any concerns.  
• Collaboration with internal teams: work closely with recruitment, HR, and marketing teams to deliver top-tier service and ensure client success.  
• Contract renewals and upselling: assist in contract negotiations, renewals, and upselling of additional services.  
• Problem-solving: act as the primary contact for client concerns and resolve their issues. 

What makes you a great fit

• Experience: 2+ years in account management, customer success, or a related field, ideally in IT services or staff augmentation companies. 
• Communication skills: exceptional verbal and written communication skills in English (knowledge of other languages is a plus).  
• Client-centric: a strong ability to build trust, listen, and develop solutions based on client needs.  
• Sales mindset: experience with upselling, cross-selling, and contract renewals is a big advantage.  
• Analytical thinking: ability to track key metrics, assess client satisfaction, and recommend improvements.  
• Proactive & self-driven: a hands-on professional who takes initiative and thrives in a dynamic environment.  
• Your day-to-day in this position
• Client relationship management: build and maintain strong relationships with clients so that all their needs are met and expectations exceeded.  
• Onboarding and support: guide new clients through onboarding for a smooth transition into our services.  
• Account growth: identify opportunities to expand partnerships with existing clients.  
• Performance monitoring: track key performance metrics and client satisfaction, taking proactive measures to address any concerns.  
• Collaboration with internal teams: work closely with recruitment, HR, and marketing teams to deliver top-tier service and ensure client success.  
• Contract renewals and upselling: assist in contract negotiations, renewals, and upselling of additional services.  
• Problem-solving: act as the primary contact for client concerns and resolve their issues.