Вакансія Project Manager (French-speaking)

Skills

• Microsoft Office
• Trados Studio
• XBench

Опис вакансії

Main responsibilities:

• Management of translation orders according to customer requirements and group standards.
• Close collaboration with customers, teams, account managers and translators/linguists.
• Process improvement and linguistic quality optimization.
• Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services.
• Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints.
• Client relationship management and ownership of customer satisfaction.
• Spoken and written communication to be carried out in French.

Main requirements:

• University Degree in translation, management, business administration language/communication studies, or equivalent;
• Excellent knowledge of French. English would be a plus;
• 1 year+ of working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider company;
• Experience in successfully managing customer relationships, including complaints;
• Excellent communication skills. At ease working remotely (by phone, web meetings, etc.);
• Ability to prioritize tasks and workload, able to work in a changing environment;
• Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure;
• Excellent computer literacy including advanced Microsoft Office skills;
• Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required.