Вакансія Sales Manager (Account Executive)

Skills

• CRM
• Pipedrive
• HubSpot

Опис вакансії

We are looking for a competent Sales Manager/Account Executive to find new business opportunities and manage existing customer relationships. You’ll oversee retaining and growing our customer base. You should be dependable, with a focus on both customer satisfaction and achieving results.

Your responsibilities:

• Create detailed sales plans to achieve predetermined performance goals and quotas;
• Manage the entire sales cycle from project request to deal closure for both inbound and outbound channels;
• Identify stakeholder needs, expectations, and issues, as well as vendor requirements and primary project requirements, and relay details to business analysts and technical teams;
• Develop value propositions based on stakeholder information to showcase company expertise;
• Act as the main point of contact for clients in initial communications with technical, legal, and financial departments;
• Present commercial proposals to clients and negotiate terms of proposal and contract;
• Participate in project interviews and discussions with clients/teams;
• Provide professional after-sales support to maximize customer loyalty and maintain regular contact with clients to understand and address their needs;
• Facilitate business growth of existing accounts and projects within the account by identifying customers’ business needs/goals/objectives for upsell, cross-sell and renewal, and creating comprehensive account development strategies for this;
• Handle complaints and resolve issues to customer satisfaction to uphold the company’s reputation;
• Establish solid referral streams.

Qualifications:

• 3+ years of account management experience;
• English proficiency level: Advanced (spoken and written);
• Experience as Sales Manager/Engagement Manager/Account Executive;
• Proven experience in accounts’ growth;
• Experience working with B2B international clients in IT outsourcing;
• Excellent communication/presentation skills and ability to build relationships;
• Excellent knowledge sales and negotiating principles;
• Understanding of software development processes and methodologies;
• Self-organizational and result-oriented skills;
• Outstanding knowledge of CRM software (e.g. Pipedrive or Hubspot) is a plus.

These skills will also come in handy:

• Experience in Business analysis and market research;
• Experience in Project Management.