Вакансия Head of AI Operations

Skills

• AI

Описание вакансии

We are on a mission to revolutionize professional services through the seamless integration of human expertise and artificial intelligence. Guided by our core values - Data-driven, Humble, Courageous, Innovative, and Lean - we aim to optimize every aspect of our business and customer interactions. This role will lead transformative change and make a meaningful impact on our organization and the industry as we become a leading AI company in the $5 trillion dollar professional services space.

What You’ll Do:

As the Head of AI Operations, you will be a dedicated bold, AI champion driving the adoption, optimization, and strategic evolution of AI across all internal teams at JustAnswer. To meet our ambitious AI aspirations, we need a full-time leader with a clear mandate to accelerate AI's impact. Thie role will lead strategic programs, reimagine organizational practices, manage cross-functional efforts, and ensure alignment with our company’s mission and values.

Key Responsibilities:

• AI Strategy and Program Leadership: Develop and implement a comprehensive AI strategy aligned with organizational goals. Lead cross-departmental AI efforts, ensuring cohesive execution and measurable outcomes.
• AI Tool Assessment and Optimization: Conduct end-to-end evaluations of AI tools in use across the organization to identify opportunities for optimization. Provide actionable insights on AI spending and the value derived, enabling data-driven investment decisions.
• Behavioral Change and Alignment: Drive organizational behavior change to foster a culture of AI integration and continuous learning. Align disparate teams to work collaboratively, breaking silos and building synergy.
• Build, Buy, or Borrow Recommendations: Assess AI tools and technologies to determine the most effective strategy for achieving organizational goals. Provide clear recommendations on whether to develop in-house solutions, purchase tools, or collaborate with external providers.
• Project Management and Execution: Oversee the execution of AI-related efforts, managing timelines, resources, and risks with precision. Regularly communicate progress, milestones, and results to stakeholders across the company.
• Champion JustAnswer Values: Embed our core values of being Data-driven, Humble, Courageous, Innovative, and Lean into all AI-related efforts. Foster a positive and inclusive work culture that drives employee engagement and empowerment.

What We’re Looking For:

• Leadership Experience: Proven track record in leading complex, organization-wide programs, ideally related to AI, technology, or digital transformation.
• AI Knowledge: Solid understanding of AI technologies, trends, and best practices in applying AI to drive business impact.
• Strategic Thinking: Ability to define long-term strategic goals while managing day-to-day execution.
• Organizational Influence: Exceptional communication and influencing skills to inspire change and align diverse teams.
• Data-Driven Approach: Analytical mindset with a focus on leveraging data for decision-making and optimization.
• Project Management Skills: Strong planning, execution, and prioritization skills to drive results effectively.
• Alignment with Values: Demonstrated commitment to fostering a work environment that aligns with JustAnswer’s values and culture.

Desired Outcomes in the First 120-days:

• Deliver at least three high-impact, AI-powered "quick wins" across different departments.
• Complete an organization-wide audit of all AI tools and technologies, providing an assessment of their effectiveness and alignment with goals.
• Assessment of all AI tools across the organization reporting current adoption rates, costs, and performance.
• Provide a detailed analysis of AI-related expenditures and their ROI.
• Improving alignment and coordination among various AI training courses/workshops/materials.
• Deliver a self-service hub/AI University.
• Launch programs to embed AI adoption into daily workflows, with measurable cultural shifts evident by the 6-month mark.
• Provide strategic recommendations on what AI tools to buy, build, or borrow for the various needs across the organization.
• Deliver a comprehensive AI operational strategy including metrics of success (e.g. adoptions rates, ROI, etc.)
• Organize an AI Virtual Summit or similar event to share and celebrate learnings and successes internally.
• Lead the process on the IMUA awards program (Bold with AI).