Вакансія Technical Support Engineer

Skills

• Jira
• Confluence
• PagerDuty
• Grafana
• Alertmanager

Опис вакансії

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry.
We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

About your key responsibilities and impact:

• Incident Handling: Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed;
• Cross-team communication: working on issues resolving with other departments;
• Product Monitoring: Keeping an eye on product performance, acting quickly in emergencies;
• SLA Management: Controlling the SLA for incident resolution and escalating unresolved issues.

Essential professional experience:

• 2+ years of experience in product operations, IT support, or a similar role;
• Practical experience in Incident Management and solid ITIL knowledge;
• Strong experience with Jira, Confluence;
• Experience with monitoring and alerting tools such as PagerDuty, Grafana, Alertmanager, Grafana On-call, etc.;
• PagerDuty or TeamOps certifications will be a plus;
• Ability to work in shifts (including night shifts);
• Upper-Intermediate English and higher.