Вакансія Head of Contact Center

Skills

• CRM
• Microsoft Office
• 1C

Опис вакансії

We need you if:

• You have experience of working in the Contact Center in a managerial position for at least 2 years and managing a staff of 20+ operators.
• You have experience in cold sales and writing scripts that sell.
• You have experience in conducting internships, training and adaptation of personnel.
• You are able to analyze information and identify weak points, find opportunities to optimize the work process.
• You have the skills of statistical analysis of contact center performance metrics.
• You are an experienced user: 1C, CRM, MS Office, telephony, spreadsheets.
• You are goal-oriented and ready to work for results, able to work in multitasking mode.

We hope that you:

• You organize the work of the department qualitatively and professionally.
• Provide the highest level of service across all communication channels.
• You will complete the assigned tasks at 100%.