Работа в IT и Digital: актуальные вакансии

Rakuten Viber is looking for a highly motivated and results-driven Sales Manager for Business Messaging to support our strategic clients in Ukraine. If you have a passion for sales, solutioning, and customer success, and enjoy taking a hands-on approach to drive business growth, we’d love to hear from you!
You will play a crucial part in driving growth, optimizing solutions, and ensuring customer success, helping businesses leverage Viber’s potential to reach millions of users.

Responsibilities:

• Create compelling, value-driven business cases that demonstrate the impact of Viber Business Messaging for customers.
• Establish strong connections with business, technical, customer experience, and marketing leaders to position Viber Business Messaging as a strategic platform.
• Develop a deep understanding of partners business objectives and align Viber solutions to drive meaningful outcomes.
• Develop strategies to manage sales pipelines and meet revenue goals by forecasting, assessing risks, and ensuring alignment with business priorities.
• Leverage existing solutions and collaborate with partners to build customized solutions tailored to customer needs.
• Collaborate with Support & Engineering teams to troubleshoot issues, remove blockers, and enhance the overall customer experience.
• Provide insights to product and engineering teams to help close product gaps and unlock new market opportunities.

Requirements:

• 8+ years of proven ability to lead and drive the entire sales cycle, from prospecting to closing deals;
• Skilled in orchestrating virtual selling teams and leveraging scalable, repeatable solutions to maximize revenue and customer satisfaction;
• In-depth understanding of the SMS & Mobile App industry, including competitor offerings and market trends;
• Ability to work autonomously across multiple teams, demonstrating critical thinking and thought leadership;
• Strong analytical and problem-solving skills, particularly with large-scale systems and business operations.

Advantages:

• Familiarity with HubSpot.

As an iOS Developer, you will be responsible for design and development of Viber iOS client. We offer many interesting and challenging tasks that will allow you to extend your technical abilities delivering the product of the highest quality to our users.
The ideal candidate is interested in improving our users’ experience and wants to make a positive impact on the team.

Responsibilities:

• Development of new features of Viber app.
• Improve code quality through writing unit tests and performing code reviews.
• Improve quality of application and bug fixing.
• Applications optimization and Code refactoring.

Requirements:

• At least 5 years of production mobile software development experience;
• Proficient in Objective-C/Swift and iOS development;
• Experience collaborating with multiple cross-functional teams including support, product management, developers;
• Expert in Object-Oriented programming, algorithms, design patterns, multi-threading;
• Experience in Unit Testing;
• Strong communication skills;
• Intermediate spoken level of English.

We are seeking a highly skilled and passionate Senior Product Designer to join our design guild. As a Senior Product Designer, you will play a key role in shaping our consultancy project TradeZella and our products (Mailtrap, Coupler.io, TitanApps.io), with a strong focus on creating exceptional user experiences.
If you are driven by the desire to create remarkable and meaningful products that improve the lives of users, we encourage you to apply and join us!

What you'll be working on:

Product Discovery:

• Follow the business-oriented approach in building new solutions;
• Engage in user-centric design by actively seeking user input, analyzing user behavior, and incorporating user feedback into the design process;
• Use techniques such as sketching, prototyping, and user testing to validate design ideas and iterate on solutions;
• Conduct detailed competitor research and document your research findings;
• Analyze user journeys to uncover pain points, bottlenecks, and opportunities to enhance the user experience;
• Conduct a detailed overview of competitors' features and how they work;
• Dive deep to understand the technology and products’ features to pick up on software development-related subjects;
• Contribute to the development and maintenance of design systems, UI kits, and other design resources to ensure consistency and efficiency across products (covering dark mode/light mode, making sure that UI library is up to date, covering all the states, etc.);
• Stay up-to-date with the latest trends, innovations, and best practices.

Product Design:

• Apply design principles to create solutions that address real user needs;
• Conduct competitor research, develop information architecture, create user journeys, and explore various mockup variations and prototypes to craft effective design solutions;
• Continuously evolve our products' language and improve existing design solutions to make them more intuitive and natural;
• Take an active role in organizing and streamlining design processes within the team;
• Share best practices, establish design workflows, and contribute to the creation of a collaborative and efficient design environment;
• Effectively communicate your design decisions and the underlying process;
• Collaborate closely with other designers and product managers to ensure consistency and coherence in design approaches across multiple product features.

Your skills:

• Demonstrated expertise in designing intuitive and engaging user interfaces for web & mobile platforms;
• Ability to think strategically and consider business objectives, user needs, and technical feasibility when designing products;
• Proficiency in creating prototypes at varying levels of fidelity, from rough sketches to interactive and polished prototypes for usability testing;
• Awareness of the latest Web/Mobile UI/UX trends;
• Ability to develop and maintain a design system or UI library that promotes consistency and efficiency across multiple projects;
• Familiarity with modern design methodologies such as design thinking, data-driven design, and human-centered design;
• Expertise in using Figma for design, prototyping, and collaboration purposes;
• Experience in planning, conducting, and analyzing user interviews and usability testing sessions;
• Creative approach to problem-solving and the ability to think outside the box;
• Ability to keep the end-user in mind throughout the design process, ensuring that the final product meets their needs and expectations;
• Proactive attitude towards taking ownership of projects and driving them forward;
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively;
• Excellent verbal and written communication skills, with the ability to clearly articulate design decisions, collaborate with cross-functional teams, and present ideas effectively;
• Strong command of English.

Would be a plus:

• Ability to analyze product usage data;
• Experience in icon creation;
• Following accessibility standards.

We’re looking for an enthusiastic and responsible professional to join our team and provide customer support for Coupler.io. In this role, you’ll be the main point of contact for customers, resolving requests and ensuring the best communication experience.

Your Responsibilities:

• Manage customer support requests and respond in a timely manner via email.
• Conduct 1-st line demo calls for potential customers and provide product guidance.
• Provide hands-on support and troubleshooting by handling technical customer queries, debugging issues, and guiding users through setup.
• Independently solve client's requests and issues.
• Engage proactively with customers by assisting with onboarding, user adoption, and retention strategies to ensure they get the most value from the product.
• Ensure all issues are properly logged.
• Prioritize and manage multiple open issues simultaneously.
• If necessary, initiate collaboration with the Product Owner or Development Team to find possible answers and/or workarounds to suggest to customers.
• Maintain a high-quality support service by actively contributing to the improvement of established processes.
• Contribute to the development and maintenance of our knowledge base by creating and updating support articles and documentation.

Requirements:

• 2+ years of experience in technical/product support for SaaS product;
• Advanced English skills, both written and spoken;
• Ability to investigate, reproduce issues, and dive deep into the product;
• Strong analytical thinking with an understanding of customer needs and data challenges to offer the best solutions;
• Ability to proactively guide customers toward data-driven success;
• Willingness to conduct independent investigations to determine the root causes of problems;
• Excellent communication and presentation skills;
• Experience working with support ticket management software (e.g., Help Scout, Zendesk) or other;
• Strong ability to multitask and prioritize effectively;
• Attention to details.

Will be a plus:

• Experience using CRM systems and task management tools;
• Knowledge of data analytics and reporting tools, such as Google Sheets, Looker Studio, Power BI, or other BI tools;
• Familiarity with Coupler.io or similar platforms;
• Background in working with data or analytics-related roles;
• Bachelor’s or Master’s degree in a tech field.

Work in a team specialized in designing, building APIs with REST, GraphQL, websockets, or webhooks.

Customer:

Work in the Innovation Lab of a large Canadian financial institution. The innovation lab is the fuel of creativity behind technologies that are the power of the large Canadian financial institution. Great team of software engineers, data scientists, product managers who have been creating startups and solutions from scratch. The Innovation Lab encourages our software engineers to follow their creativity within a working community where there is the freedom to both try new things and to grow.

Your future responsibilities:

• Work in a team specialized in designing, building APIs with REST, GraphQL, websockets, or webhooks.
• Work collaboratively with our greater team to architect the customer experience for our MVP products.
• Utilize your expertise to experiment and develop meaningful solutions for the customers of tomorrow.
• Work with the team in order to develop end-to-end features across cloud, mobile, and web infrastructures.
• Explore new ideas.
• Use SCRUM and Agile methodologies.
• Work in an agile environment with data science colleagues and business stakeholders to iterate on value propositions for product development.

Requirements:

• JavaScript, React, Webpack, Babel;
• A least 3 years of experience in architecting and developing scalable solutions;
• Experience with Google Cloud Platform;
• Understanding of CI/CD tools e.g. GitLab;
• Experience with GraphQL.

Preferable:

• Node.js;
• Relational and non-relational databases such as PostgreSQL, MongoDB, Cassandra, HBase;
• Enterprise CI/CD and DevOps concepts.

We are looking for someone with more than 2 years of experience in mobile development.

Customer:

Work in the Innovation Lab of a large Canadian financial institution. The innovation lab is the fuel of creativity behind technologies that are the power of the large Canadian financial institution. Great team of software engineers, data scientists, product managers who have been creating startups and solutions from scratch. The Innovation Lab encourages our software engineers to follow their creativity within a working community where there is the freedom to both try new things and to grow.

Responsibilities:

• You'll be responsible for building mobile applications and their underlying SDKs that can be reused in other applications
• Work independently and as a team member to research and develop products
• Work with the innovation team to develop end to end features across cloud, mobile, and web infrastructures
• Participate in code reviews, pair programming, and other activities in order to promote mastery of software engineering practices
• Regularly communicate status to development leads, project managers, and management staff

Requirements:

• 2+ years of experience with JS and React Native;
• Validated experience in building web applications for mobile devices;
• Understanding of object-oriented design, client-server architecture, and relational database design;
• Knowledge of mobile architectures and best practices;
• Upper-intermediate level of English or higher;
• Strong communication skills.

We are looking for an experienced Lead Business Process Analyst. If you have a passion for working with data and projects with a high level of complexity, this position is really for you.
You will get valuable experience in the development of a large-scale platform with an experienced professional in different areas from software engineering to lawyers. So, and now, we are looking for you and your experience.

Your future responsibilities:

• Gathering and analyzing data in support of business cases, proposed projects, and system requirements;
• From planning to launching an efficient business, financial, and operations systems in support of core organizational functions and business processes;
• Working collaboratively with highly talented development and management teams;
• Managing reports;
• Conducting functional and integration tests.

Requirements for Business Analyst:

• 1+ year of experience in defining functional/non-functional requirements, designs, and implementation of business process;
• Excellent communication skills;
• English - at least B2 or higher;
• Would be a plus: the experience in working with Public Procurement projects.

We are looking for an experienced Product Designer who is ready to apply their knowledge to real projects!
You’ll be part of the design community with internationally certified experts of various levels, working in cross-functional teams. Some of us were marketers, software developers, or advertisers before settling into the design world.

Among your responsibilities will be:

• Creating interfaces and presenting your design solutions.
• Conducting workshops and brainstorms in a team with a Business Analyst, Art Director, designers, and stakeholders to better understand the product vision and customer needs.
• Developing UX delivery – from user personas and storyboards to information architecture, UX/UI design, wireframes, as well as visual solutions.
• Creating and improving custom scripts.
• Building interactive prototypes for quick concept validation with the team and stakeholders.
• Presenting your solutions to internal and external stakeholders.
• Working with visual components (mood boards, UI concepts, style libraries, etc.).
• Taking part in pre-sessions, where you will tell about the company’s experience, evaluate projects, and present results.

What will you improve:

• Design-centric approach to digital product creation & development.
• Presentation skills and intercultural communication.
• Product Design mindset.

What is important to us in you within this position:

• 3+ years of experience in digital product design.
• Portfolio with at least 5 carried out digital products (SaaS and mobile applications).
• Business analysis skills.
• Experience in designing end-user interfaces at different stages (layouts, wireframes, visual style).
• Solid knowledge base on digital design and attention to detail.
• Experience in creating design systems or working with them.
• Focus on the client’s business goals. Skills for working with product strategy and vision.
• Empathy and the ability to listen and hear.
• Openness to feedback and constructive criticism, because we work as a team.

Шукаємо бізнес-аналітика, який транслює свої ідеї у ланцюжку "потреба – рішення – реалізація".

Що нам важливо у тобі:
Аналітичні здібності, вміння досліджувати тенденції ринку цифрових продуктів та просто описувати масштабні цифрові системи.

Що ти робитимеш:

• Працюватимеш над технічною документацією проєкту.
• Аналізуватимеш тенденції на ринку та досліджуватимеш конкурентні рішення.
• Забезпечуватимеш ефективну співпрацю зі стейкхолдерами проєкту.
• Виявлятимеш та узгоджуватимеш із клієнтом бізнес-вимоги до проєкту.
• Тісно працюватимеш із командою розробки та дизайну.
• Опрацьовуватимеш користувацькі сценарії і будуватимеш інформаційну архітектуру рішень для проєкту.
• Братимеш участь у брейнштормах та тестуванні нових методик на проєкті.

Які професійні навички потрібні:

• Розуміння процесів Agile методології.
• Розуміння етапів дизайн-мислення.
• Знання основних фаз та інструментів дизайну користувацького досвіду.
• Вміння пріоритизувати беклог і працювати зі змінами в ньому.
• Вміння досліджувати користувачів і конкурентів.
• Вміння описувати та узгоджувати вимоги до проєкту.
• Планування і проведення User Research (interviews, testing).
• Вміння готувати проєктну документацію.
• Відмінні комунікативні та презентаційні навички.
• Рівень англійської Upper-Intermediate+.